Privacy policy

Foundation Estate Agents is committed to protecting your privacy. Our Privacy Policy sets out how Foundation Estate Agents handles your personal data which identifies you and how you can instruct us to limit the use of that information and procedures we have in place to safeguard your privacy.

About Us

Foundation Estate Agents is a trading name of Foundation Property Services (Kent) Ltd.  Our company number is 7139236 and our registered office is located at Suite 1,
2nd Floor, 3 Jubilee Way, Faversham, Kent, ME13 8GD.

Information collected and how we use it

When you contact us, or register interest we will collect your full name, postal address, email address and telephone number. In addition, if we are providing a service to you, or on your behalf, where we are required to do so by law, we will collect information relating to your identity, which will be at least one form of photographic identification (such as a passport, a driving licence or an identification card) and one form of documentation with proof of your place of residence (such as a recent utility bill).

Under data protection legislation we are only permitted to use your personal information if we have a legal basis for doing so which is with your explicit consent.  We use your personal information for the purposes of fulfilling our obligations to you to sell your property or, if you are a buyer, for the purposes of contacting you with suitable properties as they become available or arranging a contract of sale for you if you are buying through us. We may contact you by telephone, email or post.  We may also use your information to send you news about our services or those of other selected companies we think may be useful to you.

If we sell any part of our business and/or integrate it with another organisation your details may be disclosed to our advisers and to prospective purchasers or joint venture partners and their advisers. If this occurs the new owners of the business will only be permitted to use your information in the same or similar way as set out in this privacy notice.

How Your Information Is Protected

The security of information is very important to us and we have measures in place which are designed to prevent unauthorised access to your personal information. All information is stored on our password protected database and access is restricted to those within the business who are required to have access to your information for legitimate business purposes. Hard copy documentation is stored in locked cabinets.

All data is hosted at our data providers, who are Thesaurus Technology. They have systems and protections in place to protect against both unauthorised access, and other external factors that could cause damage to your personal data. There are strict access requirements in place and access is restricted to those absolutely necessary.

How Long Do We Keep Your Personal Information

The period for which we will keep your personal information will depend on the type of service you have requested from us. The retention period may be longer than the period for which we are providing services to you where we have statutory or regulatory obligations to retain personal information for a longer period, or where we may need to retain the information in case of a legal claim.

Your Rights In Relation To Your Personal Information

You have a number of rights in relation to your personal information, including the right to be informed about how we use it.  You can request that we erase your personal information in the following circumstances:

If we continue to process personal information beyond the period when it is necessary to do so for the purpose for which it was originally collected

If we are relying on consent as the legal basis for processing and you withdraw consent

If we are relying on legitimate interests as your basis for processing, the individual objects to the processing of their data, and there is no overriding legitimate interest to continue this processing

If the personal information has been processed unlawfully (i.e. in breach of the requirements of the data protection legislation)

You can also ask us to restrict our data processing activities where you consider that:

Your personal information is inaccurate

Our processing of your personal information is unlawful

Where we no longer need the personal information but you require us to keep it to enable you to establish, exercise or defend a legal claim

Where you have raised an objection to our use of your personal information

You can also request a copy of certain personal information that you have provided to us in a commonly used electronic format. This right relates to personal information that you have provided to us that we need in order to perform our agreement with you and personal information where we are relying on consent to process your personal information

If you would like to exercise any of your rights please contact gatehouse@foundationproperty.co.uk

Updating Your Details

If any of the information that you have provided to Foundation Estate Agents changes, for example if you change your email address, name or contact details or you wish to cancel your registration, please let us know by sending an email to gatehouse@foundationproperty.co.uk.

Your Consent

By submitting your information you consent to the use of that information as set out in this policy. If we change our privacy policy we will post the changes on this page, and may place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times. We will also email you should we make any changes. so that you may consent to our use of your information in that way. Continued use of the service will signify that you agree to any such changes.

Complaints And Contact Details

Complaints

If you have any complaints about the way we use your personal information please contact our office at gatehouse@foundationproperty.co.uk. If we cannot resolve any issue, you have the right to complain to the Information Commissioner on 0303 123 1113.

Contact Details

If you have any questions, comments or requests regarding any aspect of this Privacy Policy, please do not hesitate to contact us by sending an email to gatehouse@foundationproperty.co.uk or by writing to Robert Fletcher or Josie Fletcher at Suite 1,
2nd floor, 3 Jubilee Way, Faversham, Kent, ME13 8GD.

The Use Of Cookies

A cookie is a small text file that is downloaded onto your computer when you visit certain websites and allows a website to recognise a user’s computer. Cookies are used to help users navigate websites more efficiently and to perform certain functions, as well as to provide information to the owners of the website.

How Do I Restrict Or Delete Cookies?

The cookies we use are essential for parts of the website to operate and have already been set. You may delete and block all cookies from this website, but please be aware that restricting or deleting cookies may impact on the functionality of the website.

Your web browser may allow you to restrict or delete cookies set by this website. The Help function within your browser should tell you how. Alternatively, you can visit www.allaboutcookies.org which provides general information about cookies and how you can manage cookies on your computer.